What do users complain about at Kaspersky?

Kaspersky — 0 (v2.1). IndexFair counts 4 recurring complaint theme(s) for Kaspersky in Canada from public review text under IndexFair's independent methodology v2.1. Clusters are counted signals, not legal findings.

Kaspersky

Canada · Antivirus

Overview Review signals29 Evidence Complaints4 Contract terms

brand record · 4 evidence sections

Complaints

Complaint signals

Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.

4 complaint clusters recorded in the 90-day window.

A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.

Issue clusters

Mentions

Window

last 90 days

clustering method v1.3.0

Affected aspects

Cross-aspect

Enforcement

0 eventsnone on record

Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.

Issue clusters

SUP

Support provides generic responses and no weekend availability

last 90 days

→ steady27

INS

Installation and renewal issues causing data loss

last 90 days

→ steady24

REF

Refund and billing issues after cancellation

last 90 days

→ steady23

UNI

Uninstallation process issues

last 90 days

→ steady10

Cluster detail · Support provides generic responses and no weekend availability

Mention window

Total mentions27

First seen2026-06-22

Last seen2026-06-22

Affected aspect

Cross-aspect — no single aspect dominates.

Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.

Affected aspects

Cross-aspect84