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v2.1

21.co.uk

United Kingdom · Casino
Licensed · GBScored · ranked
OverviewReview signals1.3KEvidenceAppLicenceActiveComplaints6PayoutsContract terms
Complaints

Complaint signals

Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.

6 complaint clusters recorded in the 90-day window.

A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.

Issue clusters
6
Mentions
148
Window
last 90 days
clustering method v1.3.0
Affected aspects
Payouts · UX quality · Support · Bonuses Fairness · KYC
Enforcement
1 eventofficial record

Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.

Issue clusters

PAY
Payout delays and account freezes
last 90 days
→ steady42
SUP
Refund and complaint handling failures
last 90 days
→ steady27
BON
Account closure after bonus win, winnings not paid
last 90 days
→ steady25
UX_
Game variety and site layout satisfaction
last 90 days
→ steady24
KYC
KYC verification delays and email confirmation issues
last 90 days
→ steady17
UX_
Game freezing and crashing issues
last 90 days
→ steady13

Cluster detail · Payout delays and account freezes

Payouts
Mention window
Total mentions42
First seen2026-05-26
Last seen2026-05-30
Affected aspect
Payouts

Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.

Affected aspects

Payouts42
UX quality37
Support27
Bonuses Fairness25
KYC17

Regulator enforcement

official record · separate from clusters
2022-08-03Online operator LeoVegas fined £1.32 millionOn Licence →

An official regulator action, recorded on the licence. Distinct from the review-derived clusters above — one is an enforcement fact, the other a count of recurring themes.