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v2.1

bwin

United Kingdom · Sportsbook + Casino
Licensed · GBScored · ranked
OverviewReview signals723EvidenceAppLicenceActiveComplaints5PayoutsContract terms
Complaints

Complaint signals

Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.

5 complaint clusters recorded in the 90-day window.

A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.

Issue clusters
5
Mentions
197
Window
last 90 days
clustering method v1.3.0
Affected aspects
UX · Payouts · Support · Bonuses Fairness · KYC
Enforcement
1 eventofficial record

Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.

Issue clusters

UX_
App crashes and freezing issues on mobile
last 90 days
→ steady105
PAY
Withdrawal delays and fees
last 90 days
→ steady36
SUP
Inconsistent customer support quality
last 90 days
→ steady26
BON
Bonus offer not credited as advertised
last 90 days
→ steady23
KYC
KYC verification process delays
last 90 days
→ steady7

Cluster detail · App crashes and freezing issues on mobile

UX
Mention window
Total mentions105
First seen2026-06-22
Last seen2026-07-04
Affected aspect
UX

Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.

Affected aspects

UX105
Payouts36
Support26
Bonuses Fairness23
KYC7

Regulator enforcement

official record · separate from clusters
2022-08-17Entain to pay £17 million for regulatory failuresOn Licence →

An official regulator action, recorded on the licence. Distinct from the review-derived clusters above — one is an enforcement fact, the other a count of recurring themes.