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CoinJar

Australia · Crypto Exchange
Complaints

Complaint signals

Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.

3 complaint clusters recorded in the 60-day window.

A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.

Issue clusters
3
Mentions
10
Window
last 60 days
clustering method v1.3.0
Affected aspects
Cross-aspect
Enforcement
0 eventsnone on record

Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.

Issue clusters

CLU
Cluttered navigation and difficulty locating features in app UI
last 60 days
→ steady4
NO
No response via email and phone support
last 60 days
→ steady3
KYC
KYC source-of-funds requests and account blocks
last 60 days
→ steady3

Cluster detail · Cluttered navigation and difficulty locating features in app UI

Mention window
Total mentions9
First seen25 July 2026
Last seen3 Aug 2026
Affected aspect
Cross-aspect — no single aspect dominates.

Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.

Affected aspects

Cross-aspect10