Keystone
Canada · Crypto Walletbrand record · 4 evidence sections
Complaints
Complaint signals
Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.
5 complaint clusters recorded in the 90-day window.
A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.
Issue clusters
5
Mentions
39
Window
last 90 days
clustering method v1.3.0Affected aspects
Cross-aspect
Enforcement
0 eventsnone on record
Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.
Issue clusters
APP→ steady15
App UI feedback and feature requests
last 90 daysAPP→ steady8
App sync/connection issues with older wallets/devices
last 90 daysCOM→ steady7
Companion app support disappeared; delays moving assets from old device
last 90 daysWAL→ steady6
Wallet app shows limited assets and fails to derive correct BTC addresses
last 90 daysSUP→ steady3
Support unresponsive to refund requests; unannounced changes affect funds
last 90 daysCluster detail · App UI feedback and feature requests
Mention window
Total mentions94
First seenJun 8, 2026
Last seenAug 9, 2026
Affected aspect
Cross-aspect — no single aspect dominates.
Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.
Affected aspects
Cross-aspect39