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v2.1

36Vegas

United Kingdom · Casino + Sportsbook
Licensed · GBScored · ranked
OverviewReview signals0EvidenceAppLicenceActiveComplaints5Contract terms
Complaints

Complaint signals

Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.

5 complaint clusters recorded in the 90-day window.

A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.

Issue clusters
5
Mentions
162
Window
last 90 days
clustering method v1.3.0
Affected aspects
UX quality · Support · Bonuses Fairness · Payouts · KYC
Enforcement
0 eventsnone on record

Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.

Issue clusters

UX_
Game freezes and long, unskippable ads
last 90 days
→ steady79
SUP
Customer service responsiveness and tone
last 90 days
→ steady32
BON
Bonuses offer low payouts and rare wins
last 90 days
→ steady26
PAY
Unauthorized charges and account blocking after deposit
last 90 days
→ steady16
KYC
Account locked after KYC verification
last 90 days
→ steady9

Cluster detail · Game freezes and long, unskippable ads

UX quality
Mention window
Total mentions79
First seen2026-05-25
Last seen2026-06-21
Affected aspect
UX quality

Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.

Affected aspects

UX quality79
Support32
Bonuses Fairness26
Payouts16
KYC9