CEX.IO
United States · Crypto Exchangebrand record · 4 evidence sections
Complaints
Complaint signals
Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.
4 complaint clusters recorded in the 30-day window.
A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.
Issue clusters
4
Mentions
38
Window
last 30 days
clustering method v1.3.0Affected aspects
Cross-aspect
Enforcement
0 eventsnone on record
Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.
Issue clusters
WIT→ steady13
Withdrawal blocked; funds frozen on account
last 30 daysUNR→ steady11
Unresolved support tickets and prolonged verification process
last 30 daysKYC→ steady10
KYC verification requests and subsequent account closure
last 30 daysHIG→ steady4
High fees and withdrawal minimum
last 30 daysCluster detail · Withdrawal blocked; funds frozen on account
Mention window
Total mentions13
First seenAug 19, 2026
Last seenAug 19, 2026
Affected aspect
Cross-aspect — no single aspect dominates.
Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.
Affected aspects
Cross-aspect38