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CEX.IO

United States · Crypto Exchange
Complaints

Complaint signals

Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.

4 complaint clusters recorded in the 60-day window.

A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.

Issue clusters
4
Mentions
38
Window
last 60 days
clustering method v1.3.0
Affected aspects
Cross-aspect
Enforcement
0 eventsnone on record

Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.

Issue clusters

WIT
Withdrawals unavailable and funds inaccessible
last 60 days
→ steady13
SLO
Slow email support responses and unresolved requests
last 60 days
→ steady11
KYC
KYC document requests and account holds
last 60 days
→ steady10
REP
Reported fees exceeding advertised rates and withdrawal minimums
last 60 days
→ steady4

Cluster detail · Withdrawals unavailable and funds inaccessible

Mention window
Total mentions13
First seenAug 19, 2026
Last seenAug 19, 2026
Affected aspect
Cross-aspect — no single aspect dominates.

Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.

Affected aspects

Cross-aspect38