FanDuel
Calculated from independent public evidence — not an average of customer ratings.
This cell uses absolute bands and applies no cohort statistic, so no position among other brands is stated.
The brand’s own website. It is not a regulator record and is not checked against a register.
Not a recommendation · About this link
Technical details
Per-vertical · two separate scales — not comparable to each other
Footnote: each vertical is read only against its own cohort.
FanDuel is a sports betting and online casino operator. Its IndexFair score is 5.7/10 — better than 62% of the United States sports betting brands, drawn from 7,675 reviews used out of 14,811 collected. Its highest overall-aligned public aspect projection is Responsible gambling (5.9/10 · +0.1 vs overall) and its lowest is Support (5.6/10 · −0.1 vs overall).
Top 5 measured aspects
Every value below is projected, not standalone — what the published score would be if only this aspect’s evidence moved. How projections are built →
- Responsible gambling5.9projected0.1 above overall
- Support5.6projected0.1 below overall
- KYC5.6projected0.1 below overall
- Bonuses Fairness5.7projected0.0 aligned with overall
- Payouts5.8projected0.0 aligned with overall
Experience signals for this market draw on the brand’s review evidence across markets; region-attributed reviews alone are not yet numerous enough (fewer than 30) to score this market separately.
Review evidence
the United States · Sports Betting. Recorded score-row census; the collection period is not recorded.
Source categories — what feeds this score
Current cell: 6 sources across 5 categories.
| Category | Src. | Signals | Filt. |
|---|---|---|---|
| Review platforms | 1 | 192 | 0 |
| App stores | 2 | 11,075 | 3,854 |
| Public forums | 1 | 719 | 178 |
| Social media | 1 | 384 | 6 |
| Regulator complaints | 1 | — | — |
Counts are grouped from the source rows in this market. Em-dashes mean no eligible signal exists in that category yet.
Aspect breakdown
6 brand-level experience dimensions · methodology weightsExperience
across sportsbook + casinoUsers report app instability, game malfunctions, and gameplay interruptions including forced location verification, freezing, and bonus rounds failing to trigger.
Reviewers report withdrawal delays and discrepancies, with some describing same-day payouts while others cite refusal to honor winnings or process deposits.
Users report bonuses either not credited or significantly lower than advertised, with some describing promotional offers that fail to materialize.
Customer support is characterized by slow response times, agents being dismissive or unable to resolve issues, and communication delays spanning multiple days.
Users report repeated location and identity verification requests that fail to complete, with some locked out of accounts for extended periods despite providing required documents.
Users report difficulty implementing self-exclusion and deposit limits, with some describing account lockouts that prevent access to open bets and intrusive in-game reminders.
Evidence collection in progress
Recurring complaint themes appear here once enough verified signal is available.
Online Casino
Independent analysis of public signals; no affiliation or endorsement.
How we calculate
A source-weighted consumer-signal score from dated records, complaints, reported experiences, and measured facts. Not a star average and not a quality score. It does not reproduce full reviews; reported experience is not a finding of misconduct. Full methodology.
- Providers detected
- 7listedsample from measured catalogue
- Provider mix
- Thinmeasured by IndexFair · coverage-weighted mix
- Game variety
- 3Moderategame categories
- Live-dealer coverage
- Strongmeasured by IndexFair · live casino breadth
- Providers present
- EveriEvolutionFusionIgtNyxPlaytechWhite Hat
Sports Betting
Independent analysis of public signals; no affiliation or endorsement.
How we calculate
A source-weighted consumer-signal score from dated records, complaints, reported experiences, and measured facts. Not a star average and not a quality score. It does not reproduce full reviews; reported experience is not a finding of misconduct. Full methodology.
- Market margin
- 4.4%Sharpoverround · lower is better
- By sport
- Basketball4.4%SharpHockey4.9%Sharp
These compose the blended market margin above.
Market breadth not yet measured for this sportsbook.
Availability is a regulatory fact, not a score — a brand “not offered” in a state is shown plainly, never ranked there. Each state reads on its own scale.
Frequently asked questionsexpand
Methodology FAQ
How is FanDuel rated?
FanDuel’s overall IndexFair score is 5.7/10 — better than 62% of the United States sports betting brands. It is computed by the published formula — methodology v2.1. The evidence base on this page gives the collected and used counts and their scope.
How fast does FanDuel pay out?
No operator-stated processing window is available in this answer for FanDuel in the United States (methodology v2.1). On payout-related evidence, FanDuel's overall-aligned public aspect projection is 5.8/10 (±0.0 vs overall), supported by 1,597 signals. Withdrawal-delay complaint totals are not available in this answer.
What are FanDuel's weak points?
FanDuel's lowest overall-aligned public aspect projection is Support at 5.6/10 (−0.1 vs overall), supported by 1,851 signals. This is a counterfactual published score with the other blocks and market ruler held fixed, so it can differ from the overall score. The full breakdown is in the score section above.
Why are some scores low but the brand is still licensed?
A Pennsylvania Gaming Control Board licence reflects regulatory standing — the operator meets statutory and conduct requirements. The IndexFair score additionally aggregates recorded review, complaint and operator-response signals. A licensed brand can hold a low composite when those measured signals are weaker without amounting to a regulatory sanction. The methodology page details the per-block weights.
Where does FanDuel's score come from?
The Sources section on this page lists the recorded sources for FanDuel and their contribution counts. These counts describe their own evidence scope; they are not an additional total for the overall score.
How often is FanDuel's score updated?
Scores recompute automatically whenever new review data, a licence-status change, or a methodology update arrives — typically within a few minutes, not on a daily schedule. Every brand card displays the 'last recomputed' timestamp. Methodology version changes are dated at /changelog.
What is the confidence interval?
The ±0.x bracket alongside a score is a 95% confidence interval derived from sample variance and effective sample size after time-decay. A score of 8.4 ± 0.3 reads as: 95% confidence that the true value lies in 8.1–8.7 given current evidence. Wider intervals indicate small samples or high source divergence between aggregators, not lower brand quality.
Can I trust this if it's automated?
The composite score is computed by a published formula, not editorial judgement — so the same inputs always produce the same output, and the formula is auditable. Methodology versions are append-only at /changelog with effective dates. Disputes route through /privacy/contact; the founder reviews factual disputes (licence status, regulator data). Aggregate review sentiment is not editable on a per-brand basis per source ToS.
Cite or embedexpand
Cite or embed this score
IndexFair. FanDuel · US sports betting · 5.7/10 · method 2.1Embed a live score badgeRelated brands in this marketexpand
Related brands in this market
Routed to data-integrity, not sales. A correction can change a fact or freeze a number — it cannot remove a brand or alter its rank, and every change is logged in the append-only changelog.