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Uphold

Australia · Crypto Exchange
Complaints

Complaint signals

Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.

6 complaint clusters recorded in the 30-day window.

A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.

Issue clusters
6
Mentions
70
Window
last 30 days
clustering method v1.3.0
Affected aspects
Cross-aspect
Enforcement
0 eventsnone on record

Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.

Issue clusters

APP
App-only access and in-app navigation issues
last 30 days
→ steady25
WIT
Withdrawal restrictions and locked funds
last 30 days
→ steady13
SUP
Support response times and difficulty reaching an agent
last 30 days
→ steady12
KYC
KYC re-verification steps and face scan requirements
last 30 days
→ steady8
DEP
Deposit and trade fees reduce usable balance
last 30 days
→ steady7
BAN
Bank account linking failures and transfer/deposit delays
last 30 days
→ steady5

Cluster detail · App-only access and in-app navigation issues

Mention window
Total mentions45
First seen5 Sept 2026
Last seen24 Sept 2026
Affected aspect
Cross-aspect — no single aspect dominates.

Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.

Affected aspects

Cross-aspect70