Uphold
United Kingdom · Crypto Exchangebrand record · 4 evidence sections
Complaints
Complaint signals
Recurring themes mined from public review text over a rolling window, grouped by the aspect they affect.
4 complaint clusters recorded in the 30-day window.
A missing cluster is not proof of no complaints — it means our sources recorded none that met the clustering threshold.
Issue clusters
4
Mentions
27
Window
last 30 days
clustering method v1.3.0Affected aspects
Cross-aspect
Enforcement
0 eventsnone on record
Clusters are counted signals, not a legal finding. A cluster reflects how often a theme recurs in public review text — it is not an adjudicated complaint, an allegation upheld, or proof of wrongdoing.
Issue clusters
APP→ steady10
App crashes, freezes, and long delays during sign-up
last 30 daysWIT→ steady8
Withdrawal/transfer restrictions and prolonged fund access delays
last 30 daysCUS→ steady6
Customer support unresponsive, slow replies, unhelpful
last 30 daysACC→ steady3
Account flagged, frozen or closed during KYC review
last 30 daysCluster detail · App crashes, freezes, and long delays during sign-up
Mention window
Total mentions10
First seen22 Jul 2026
Last seen24 Jul 2026
Affected aspect
Cross-aspect — no single aspect dominates.
Sub-themes are mention tallies, not individual complaints republished. We summarise; we do not host the underlying review text.
Affected aspects
Cross-aspect27