Brands cannot pay to change their score.Mr Green
Calculated from independent public evidence — not an average of customer ratings.
In the upper third of the 36 UK casino brands we rank.
Review evidence used
331 signals · 4 source categories
Official website
The brand’s own website. It is not a regulator record and is not checked against a register.
External link · not a recommendation · About this link
Register record
UKGCA register match means the licence exists and is live; it is not a judgement on how the brand behaves.
Technical details
Per-vertical · two separate scales — not comparable to each other
Footnote: each vertical is read only against its own cohort.
calibrated against 36 ranked peers
Mr Green is a casino licensed in the United Kingdom. Its IndexFair score is 6.3/10 — better than 91% of the United Kingdom casino brands, drawn from 342 reviews used out of 946 collected across 8 sources. Its highest overall-aligned public aspect projection is UX quality (6.8/10 · +0.5 vs overall) and its lowest is KYC (5.6/10 · −0.7 vs overall).
Top 5 measured aspects
Every value below is projected, not standalone — what the published score would be if only this aspect’s evidence moved. How projections are built →
- KYC5.6projected0.7 below overall
- Bonuses Fairness5.8projected0.6 below overall
- Support5.8projected0.5 below overall
- UX quality6.8projected0.5 above overall
- Payouts6.6projected0.3 above overall
Why this score
What this means
The interval shows how much the score may move as more evidence arrives. A wider interval means the current evidence base is thinner or less consistent.
Each aspect numeral is a counterfactual published score with other blocks and the market ruler held constant, so it can differ from the overall score.
Evidence details8 sources✓ UKGC Account 39264updated 21 Aug 2026
Footnote: each vertical is read only against its own cohort.
What registers and regulators show — licence status, enforcement history, complaints on record.
UK Gambling Commission recordWhat review sources report — review signals screened for spam and weighted for time.
n 342 used · 19 filtered outExperience signals for this market draw on the brand’s review evidence across markets; region-attributed reviews alone are not yet numerous enough (fewer than 30) to score this market separately.
What operators do when things go wrong — reply to negative reviews and resolve logged complaints.
Evidence base
Counted once, for this cell — UK casino.
Source categories — what feeds this score
Current cell: 8 sources across 4 categories.
| Category | Src. — Distinct source feeds represented by this category in this market. | Signals — Reviews in this category that passed quality checks and fed the score. | Filt. — Reviews in this category excluded from the score as likely-fake or low-quality content. |
|---|---|---|---|
| Review platforms | 4 | 413 | 38 |
| App stores | 2 | 21 | 5 |
| Public forums | 1 | 11 | 3 |
| Social media | 1 | 455 | 0 |
Counts are grouped from the source rows in this market. Em-dashes mean no eligible signal exists in that category yet.
Aspect breakdown
6 brand-level experience dimensions · methodology weightsExperience
across sportsbook + casinoUsers report forced logout on app closure with no persistent login option, and game selection limitations including absence of Evolution Gaming on the live casino platform.
Withdrawal experiences vary significantly: some users report processing within 24 hours, while others describe delays spanning weeks to months and repeated verification requests at payout stage.
Bonus terms include high wagering multipliers (10x or higher on winnings), restrictions on game eligibility for bonus funds, and advertised promotions that users report as unavailable or inaccessible.
Customer support is characterized by unresponsive chatbots, slow live chat response times, agent-initiated chat closures without explanation, and difficulty reaching telephone support.
Users report being trapped in repeated verification cycles with multiple document submission requests, unclear timelines for approval, and verification demands triggered by account wins.
No reading publishes for this dimension yet, and IndexFair has published no analysis of it for this brand.
Evidence collection in progress
Recurring complaint themes appear here once enough verified signal is available.
Casino
Independent analysis of public signals; no affiliation or endorsement.
How we calculate
A source-weighted consumer-signal score from dated records, complaints, reported experiences, and measured facts. Not a star average and not a quality score. It does not reproduce full reviews; reported experience is not a finding of misconduct. Full methodology.
- Games in lobby
- 1,500Large
- Providers detected
- 5listedsample from measured catalogue
- Provider mix
- Moderatemeasured by IndexFair · coverage-weighted mix
- Game variety
- 5Broadgame categories
- Live-dealer coverage
- Strongmeasured by IndexFair · live casino breadth
- Providers present
- EvolutionNetentPlayn GoPragmatic PlayRed Tiger
Sportsbook
Measured sportsbook metrics are pending. The experience breakdown below is brand-level — it applies across every vertical this brand operates.
Frequently asked questionsexpand
Methodology FAQ
How is Mr Green rated?
Mr Green's overall IndexFair score is 6.3/10 — better than 91% of the United Kingdom casino brands. It is computed from 716 signals (19 filtered as spam or low-quality), by a published formula — methodology v2.1.
Is Mr Green licensed in the United Kingdom?
Mr Green operates under a licence in the United Kingdom (current licence status on record: active). A licence reflects regulatory standing only — the IndexFair score adds user-experience and operational signals on top, so a licensed brand can still hold a low score.
How fast does Mr Green pay out?
Mr Green has 0 captured operator-stated processing windows for the United Kingdom (methodology v2.1). On payout-related evidence, Mr Green's overall-aligned public aspect projection is 6.6/10 (+0.3 vs overall), supported by 165 signals. 0 withdrawal-delay complaint signals in the last 90 days.
What are Mr Green's weak points?
Mr Green's lowest overall-aligned public aspect projection is KYC at 5.6/10 (−0.7 vs overall), supported by 77 signals. This is a counterfactual published score with the other blocks and market ruler held fixed, so it can differ from the overall score. The full breakdown is in the score section above.
Why are some scores low but the brand is still licensed?
A UK Gambling Commission licence reflects regulatory standing — the operator meets statutory and conduct requirements. The IndexFair score additionally aggregates recorded review, complaint and operator-response signals. A licensed brand can hold a low composite when those measured signals are weaker without amounting to a regulatory sanction. The methodology page details the per-block weights.
Where does Mr Green's score come from?
Mr Green's score draws on 8 sources: app stores, public consumer-review aggregators, and the UK Gambling Commission register. The live pipeline combines the recorded raw signals using the published source-trust and time weights. The per-source breakdown is in the Sources section above and at /sources.
How often is Mr Green's score updated?
Scores recompute automatically whenever new review data, a licence-status change, or a methodology update arrives — typically within a few minutes, not on a daily schedule. Every brand card displays the 'last recomputed' timestamp. Methodology version changes are dated at /changelog.
What is the confidence interval?
The ±0.x bracket alongside a score is a 95% confidence interval derived from sample variance and effective sample size after time-decay. A score of 8.4 ± 0.3 reads as: 95% confidence that the true value lies in 8.1–8.7 given current evidence. Wider intervals indicate small samples or high source divergence between aggregators, not lower brand quality.
Can I trust this if it's automated?
The composite score is computed by a published formula, not editorial judgement — so the same inputs always produce the same output, and the formula is auditable. Methodology versions are append-only at /changelog with effective dates. Disputes route through /privacy/contact; the founder reviews factual disputes (licence status, regulator data). Aggregate review sentiment is not editable on a per-brand basis per source ToS.
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Routed to data-integrity, not sales. A correction can change a fact or freeze a number — it cannot remove a brand or alter its rank, and every change is logged in the append-only changelog.